Water and Wastewater Utility

 
Utility Business Office Location - 135 S. Stevens St. Rhinelander, Wisconsin  54501
Fax Number - 715.365.8630
 
Georgina Stamper, Finance Asst/Utility Billing
Phone Number - 715.365.8600, Option 2
Business Office Hours - Monday-Friday 8:00 a.m. to 4:30 p.m.
 
Utility Resource Documents:
 
Customer Service Forms:
 
  
Freezing Water Information:
Running Water 2021 - UPDATED 3/24/22 "NOTICE OF DISCONTINUATION OF CREDIT FOR RUNNING WATER EXPIRES 3/28/22!"
 
General Information:
 
PFAS:
 

Department Supervisors:

Randall Myrum, Public Works Director
Phone Number - 715.362.4731 
 
Tom Roeser, Water/Streets Utility Foreman
Phone Number - 715-362-2728
 

Wastewater Treatment Plant Location - 2775 Hwy. 17 South, Rhinelander, WI 54501

Office Phone Number - 715.362.4731
Fax Number - 715.362.4739
 
Office Hours - Monday through Friday 7:00 a.m. to 3:00 p.m
 

Water Utility Service Location - 1032 Coon Street, Rhinelander, WI 54501

Office Phone Number - 715.362.2728 
Friday - Sunday Emergency Number -715.493.1212 **Sewer Backups/Water Issues
Monday - Thursday after hours Emergency Number -715.361.5236 **Sewer Backups/Water Issues
Department Email - troeser@rhinelanderwi.us
Office Hours - Monday through Friday, 7:00 a.m. to 3:00 p.m
 

Water Utility Description:

The Water Utility owns and operates 5 drilled wells, 3 above ground storage tanks, 1-1.25 million gallons underground treatment reservoir, and more than 66 miles of distribution water mains ranging from 4-inch to 16-inch diameter size.  The utility supplies approximately 1.5 million gallons of potable drinking water to its customers on an average day.  The water supply is served to residential, multi-family, commercial, industrial, and public authority customers.  The water supply distribution system also provides for public and private fire protection systems located throughout the service area.

The water utility treats its' native groundwater water supplies with the addition of fluoride to promote dental health; caustic soda to adjust native pH and protect against corrosion; polyphosphates to sequester iron and manganese and protect against leaching of copper and lead; and chlorine for disinfection.  All chemical additions are monitored and controlled to meet the US Environmental Protection Agency (EPA) and the Wisconsin Department of Natural Resources (WDNR) regulatory requirements.

Water and Wastewater Utility Duties:

  • Operate and maintain wells, pumps and treatment facilities
  • Operate and maintain distribution mains, towers, lift stations, and services

Waste Water Utility Description:

Waste water utilty staff hold all DNR licenses and credentials necessary to operate the water and wastewater systems as well as ncesssary DNR reporting. Regularly, staff collect and analyze water system samples.